Got charged by Story TV and want your money back? Before you write to support, it helps to know what the official Story TV refund policy actually says. A request that matches one of the allowed reasons is far more likely to be approved. This guide summarises the policy published by Greenhorn Wellness Private Limited (the company behind Story TV) and walks you through the refund process.
Story TV Refund Policy in Simple Words
- All plans are non-refundable. This covers the trial, monthly, quarterly and annual subscriptions.
- Auto-renewal is on by default. By signing up you agree to auto-renewal. If you cancel after the trial or plan has expired and renewed, the renewal is not refunded.
- No partial or pro-rata refunds. If you cancel midway, you keep access until the period ends, but you don't get money back for unused days.
- You must cancel the mandate yourself. Cancelling in the app is not enough. The policy makes you responsible for cancelling the autopay mandate with your payment method too. (Here's how.)
When Can You Get a Refund?
Story TV says it will consider refunds only in these cases:
| Situation | Refund possible? |
|---|---|
| You were charged twice for the same plan | ✅ Yes – duplicate transaction |
| Money was deducted but premium never activated | ✅ Yes – technical error / non-delivery |
| Wrong or excess amount charged | ✅ Yes – erroneous transaction |
| Trial renewed because you forgot to cancel | ❌ Usually no |
| You didn't like the content / changed your mind | ❌ No |
| You used part of the plan and want the rest back | ❌ No (no pro-rata refunds) |
The policy also says the company "may consider your request for refund on a case-to-case basis in accordance with your rights under applicable law", so a polite, well-documented request is always worth sending.
How to Request a Story TV Refund
- Gather proof: the bank or UPI debit SMS, the UPI transaction ID (UTR) or order ID, the date and amount, and screenshots showing premium isn't active or that you were charged twice.
- Write to support: email [email protected] from any address, and include your registered mobile number.
- Use a clear subject: for example, "Refund request – duplicate charge – ₹XXX on DD/MM/YYYY – UTR XXXXXXXX".
- Explain in 3–4 lines which exception applies (duplicate charge or non-activation) and attach your screenshots.
- Cancel autopay at the same time so you aren't charged again while the request is open.
Sample refund email
Subject: Refund request – premium not activated – ₹549 – UTR 123456789012
Hello Story TV Support,
My registered number is 98XXXXXX10. On 12/10/2026, ₹549 was debited via PhonePe (UTR 123456789012), but my premium plan was not activated. Screenshots are attached. As this is a technical non-delivery under your refund policy, please refund the amount to my original payment method.
Thank you.
Refund Timeline
If Story TV approves your refund, the money is credited back to the original payment method (the same UPI account or card) within 7–10 working days, depending on your bank and payment gateway.
Paid Through Google Play or the App Store?
- Google Play: If the purchase is less than 48 hours old, you can request a refund directly from Google using its refund request form. After 48 hours, Google asks you to contact the developer (Story TV).
- iPhone: App Store purchases are refunded by Apple, not Story TV. Use Apple's "Report a Problem" page to request one.
Refund Rejected? How to Escalate
- Grievance Officer: Story TV lists a grievance officer (Dipu Kumar), reachable at [email protected]. Mark your email "Grievance" and mention your earlier ticket.
- Your bank or UPI app: For duplicate or unauthorised debits, raise a dispute or chargeback in your UPI app ("Raise complaint" on the transaction) or with your card issuer.
- National Consumer Helpline: You can file a complaint at consumerhelpline.gov.in or call 1915 (government helpline).
Frequently Asked Questions
Is Story TV refundable?
Generally no. All Story TV purchases are final, except for duplicate or erroneous charges and technical errors where the subscription wasn't activated.
How many days does a Story TV refund take?
Approved refunds are credited to the original payment method within 7–10 working days, depending on your bank and payment gateway.
Where do I send a Story TV refund request?
Email [email protected] with your registered mobile number, transaction ID (UTR), amount, date and screenshots.
Story TV se refund kaise le?
Agar double charge hua hai ya payment ke baad premium activate nahi hua, to [email protected] par apna registered mobile number, UTR number aur screenshots bhej kar refund request karein. Refund 7–10 working days mein original payment method mein aata hai.
