If you search for "Story TV customer care number", Google will show you dozens of numbers on random websites, Justdial listings and social media comments. Many of them are fake. Scammers post "refund helpline" numbers to steal UPI PINs and OTPs from people who were charged by subscription apps.
Below are only the official contact details, published by Story TV's operating company on its own website (storytv.asia) and in its replies on Google Play.
Official Story TV Contact Details
| Channel | Details | Best for |
|---|---|---|
| Support email | [email protected] | Refunds, payment issues, grievances, opting out of messages |
| Help email | [email protected] | Account and payment queries (used in Story TV's Google Play replies) |
| Phone | +91-7349292866 | Listed on the official website footer under "Reach us at" |
| Grievance Officer | Dipu Kumar – [email protected] | Escalating unresolved complaints |
| Registered office | Greenhorn Wellness Pvt. Ltd., 1257/37, 2nd & 3rd Floor, Hanto Orion Center, 14th Main St, Sector-7, HSR Layout, Bengaluru, Karnataka 560102 | Formal written notices |
These details were checked on the official storytv.asia website in October 2026. If the company changes them, the official website is always the final source.
How to File a Complaint with Story TV
- Email first. Write to [email protected]. Include your registered mobile number, a short description of the problem, the payment date and amount, and the UPI transaction ID (UTR) if it's about money.
- Attach screenshots of the debit SMS, the app error, or your cancellation confirmation.
- Keep the ticket thread. Reply on the same email thread so your history stays together.
- Escalate to the Grievance Officer if you don't get a useful reply. Story TV publishes a grievance officer under India's IT Rules, 2021. Put "Grievance – [your issue]" in the subject line.
- Outside escalation: For payment disputes, raise a complaint on the transaction in your UPI app or with your bank. For consumer complaints, use the National Consumer Helpline (1915 / consumerhelpline.gov.in).
Story TV Mein Complaint Kaise Karen? (Hindi/Hinglish)
Story TV ki shikayat karne ke liye [email protected] par email karein. Email mein apna registered mobile number, payment ki date aur amount, UTR / transaction ID aur screenshots zaroor daalein. Agar jawab na mile to subject mein "Grievance" likh kar Grievance Officer (Dipu Kumar) ko isi email par likhein. Payment se judi shikayat aap apne UPI app (PhonePe, Google Pay, Paytm) mein transaction par "Raise complaint" daba kar bhi kar sakte hain.
Dhyaan rakhein: Koi bhi asli customer care aapse UPI PIN, OTP ya AnyDesk jaisa app install karne ko nahi kahega.
Common Issues and Who to Contact
| Problem | What to do |
|---|---|
| Charged after trial | Cancel autopay first (guide), then email support |
| Double charge / premium not active | Email support with UTR and screenshots. This is eligible under the refund policy |
| Too many WhatsApp/SMS promotions | Email [email protected] to opt out, as stated in the Terms |
| Delete account / data | Request deletion via support. Google Play states deletion requests are supported |
| App crash or video not playing | Update to the latest version (see our Story TV APK page), then contact support if it continues |
How to Spot a Fake Story TV Helpline
- The number appears only in comments, on Justdial-type pages or on random blogs, and not on storytv.asia.
- The "agent" asks you to pay ₹1 or ₹10 "to verify" before giving a refund.
- They ask for your UPI PIN, OTP, card CVV or full card number.
- They ask you to install AnyDesk, TeamViewer, QuickSupport or any screen-sharing app.
- They send a payment request (collect request) and call it a "refund link".
If any of this happens, hang up. Report the number at sancharsaathi.gov.in (Chakshu) or call the cybercrime helpline 1930.
Frequently Asked Questions
What is the official Story TV customer care number?
The official Story TV website (storytv.asia) lists +91-7349292866 under "Reach us at", along with the email [email protected].
What is the Story TV support email?
[email protected] is the official support and grievance email. Story TV also uses [email protected] in its Google Play review replies.
Is there a 24x7 Story TV helpline?
Story TV does not advertise a 24x7 toll-free helpline. Be careful with "24x7 toll-free" numbers posted online, because many are scams. Email support is the most reliable channel.
Who is the Story TV grievance officer?
According to Story TV's Terms & Conditions, the grievance officer is Dipu Kumar, reachable at [email protected].
